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A Guide to Successfully Manage your Dispatch and Increase your Revenue.
Plus Over 150 Brokerage Companies you can Trust.
Table of Contents
Introduction
Chapter 1 – Transportation Industry Overview
- Professional Organizations
- Industry Image
- Dispatch History
- Owner Operator Income
Chapter 2 – Tools Of The Trade
- Your Mobile Office
- Important Business Contacts
- Laws And Regulations
- Required Documents
Chapter 3 – Professionalism
- Customer Service Skills
- Building Business Relationships
- Time Management
- Stress Management
Chapter 4 – Load Availability
- Freight Volume
- Equipment
- Owner-Operator Specifics
- Hours of Service
Chapter 5 – Finding the Right Loads
- Freight Rates
- Round-trip Concept
- Load Resources
- Researching Loads
Chapter 6 – Booking Loads
- Booking Process
- Credit Checks
- Contract Specifics
- Financial Settlement
Chapter 7 – Freight Handling
- Loading
- Securing Shipment
- Refrigerated Freight
- Frozen Freight
Chapter 8 – Freight Delivery
- Delivery Instructions
- Directions, Delays, Troubleshooting
- Delivery and Bill of Lading
- Rejected Loads
Plus Over 150 Brokerage Companies you can Trust.
